Shipping policy
When you purchase books from Carly Phillips Store, your purchases will be delivered through one of the following methods:
Ebooks: Upon purchase, our ebook distribution partner, BookFunnel, will email you a web link providing immediate online access to your Ebook. The online page at BookFunnel also offers instructions on how to download your Ebook or deliver the file to your Kindle, iPhone, Android device, Nook or Kobo. If you do not see your download email, please check your Spam box or, if using Gmail, check your Promotions tab. If you have any issues accessing your purchased Ebook or do not receive a download email, visit https://bookfunnel.com/help/.
Print Books: Print books are printed to order and shipped by our print fulfillment partner, BookVault. Print time is usually 72 days working hours. After books are printed, they are packaged and shipped directly to you by the shipping method you choose at checkout. Rates and delivery times will vary depending on your delivery address and shipping method.
Average shipping times: To U.S. addresses, 2-3 weeks.
Winter shipping times: Shipping may take longer around postal holidays or during periods of inclement weather.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient for physical goods. Carly Phillips Store and BookVault are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Preorders: Any books that are not available for immediate release will be clearly noted as "PREORDER" in the product title and description. The description will also include the expected release date. Preordered products will be charged in full upon purchase, but they will not deliver or ship until the release date. PLEASE NOTE: We strongly recommend that you purchase any Preorder books as separate transactions. Print books on preorder will not be printed or shipped until their release date. If there are other print books in the same order, the entire order will be held until the preorder book is ready to be processed.
If there are any updates to a preorder book's expected release date, the Carly Phillips Store Team will email any customers who have ordered the book to alert them of the change.
Immediate Releases: Any books that do not specify "preorder" in their description are available for immediate purchase.
If you have questions about the status of a package you have not received, please email our store team at hello@carlyphillipsstore.com.
A Note on EU Shipping: EU customers can enjoy ordering with all taxes and duties paid at checkout.
- All-Inclusive Pricing: For orders under 150€ (excluding shipping and taxes), all VAT and customs duties are included at checkout. No extra charges on delivery.
- 2. Faster Delivery: Orders under 150€ benefit from quicker customs clearance, leading to faster delivery times.
- 3. Shipping Fees: Shipping fees are calculated separately and not included in the 150€ limit. Check shipping rates at checkout.
- 4. Customs Charges: If for any reason local customs charge any fees upon delivery, please contact our customer support at the below email.
For any questions, please contact our customer support team at hello@carlyphillipsstore.com. Thank you for shopping with us!